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Terms & Conditions

Payment

We accept Visa, Mastercard or BACS transfers

Receipt of Order Confirmation

You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence.  If you do not receive this email please contact customerservices@onlyhome.co.uk, so that we may investigate and confirm that your order has been placed successfully.

Pricing

Prices exclude delivery charges unless otherwise stated. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time.

Reproduction

Only Home takes the utmost care to ensure that product information and colours are accurate. Due to the limitations of the photographic process, goods may not be exactly the same colour as shown.

Product Information

We do our very best to ensure that all items you see are as close as possible to the photographs shown, but, since they are not mass-produced, and many of them are either handmade from natural materials or hand-finished, slight variations in colour and size may occur from time to time. We hope that you understand this and appreciate the skill and craftsmanship required to make such high quality products. All products shown are subject to availability.

Overseas Deliveries

Subject to availability of service, accessibility to property, local customs costs/regulations, transport mode and shipment size. Unfortunately we are unable to deliver Only Home orders to Russia.

Returns Policy

Please see the Returns Policy here

Cancellation

You are entitled to cancel your contract if you wish providing you act within 7 working days of receipt of the goods. If you wish to exercise this right prior to dispatch of goods please emailustomerservices@onlyhome.co.uk. If your order has already been dispatched please follow our returns information.

Trademarks

All design classics sold within our website are high quality reproductions. We do not sell originals, but reproduce our furniture to the highest standard in the same style of the original design. The names Charles & Ray Eames, Harry Bertoia, George Nelson, Philippe Starck, Claudio Dondoli , Marco Pocci , Ross Lovegrove , Giotto Stoppino, Ziglam & Brook, Ferruccio Laviani, Achille Castiglioi, Pier Giacoma Castiglioni, Charles Trevelyan, Front and Jaime Hayon are only used to describe the characteristics of the goods made to their designs, and not as trademarks. Only Home do not own the Trademarks to any original designs.

Availability

All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available.

Liability

Only Home Direct cannot accept any liability for a failure to comply with instructions specifically stated on the Website or in the catalogue. When you place an order to purchase a product from Only Home Direct your order represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract. Only Home Direct endeavours to check the accuracy of the information on this site. However, Only Home Direct does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site you are entitled to reject the goods and return them to us.

Competition Terms and Conditions

  1. Only Home competitions are open to residents of the United Kingdom, Channel Islands and Isle of Man aged 18 years or over, except employees of Only Home and their families
  2. It is a condition of entry that you must provide us with a valid email address, and this will be added to our email marketing database which can be unsubscribed from at any time. Any other conditions required will be stipulated upon entry
  3. Entry is restricted to one per person
  4. The closing date for entries will be the end of each month unless indicated
  5. There is no purchase necessary to enter and no cash alternative will be offered
  6. If the prize is an Only Home product, Only Home reserves the right to change the prize for an alternative Only Home product of an equivalent value
  7. By entering our competitions, the winner agrees to their name being shared on our social media channels
  8. Only Home reserves the right to re-draw the winner if the original winner cannot be contacted within 28 days of the competition closing date
  9. Only Home’s decision is final and no correspondence will be entered into