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Covid-19 - Find out about our response
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A message for our customers

Each of us, our family, friends, colleagues, businesses and our neighbours abroad are living through unprecedented, unpredictable and worrying times. The rapid developments and the changes we're all going to have to make to get through Covid-19 means that for much of the time over the coming months we'll all be spending a massive amount of time in our homes, potentially away from loved ones or extended families that mean so much to us. Whether this be working from home, looking after more vulnerable people, caring for our elders or trying to keep our little ones busy whilst still learning and developing.

"The home is a fundamental foundation to ones being, to ones happiness and that of ones family and friends too"

At OnlyHome.co.uk, we care passionately about people. We care passionately about your lives and your homes and work tirelessly to support every person who we reach make their lives better starting at home. We know that people still want and need access to products that help make their homes better. Indeed, OnlyHome.co.uk was founded on the principle that the home is a fundamental foundation to ones being, to ones happiness and that of ones family and friends too. This philosophy has never been more important, especially in these times of self-isolation and of coming together as a society and community to fight to get through this. We know within our own team how important each of our homes is to tackling all sorts of adversity and this is no different as we fight Covid-19.

As a leading home marketplace here in the UK, I'd like to reassure customers that we are working extremely closely with all of our Sellers to help us continue delivering to you throughout this crisis to make your time at home better. All the while ensuring that we and our partners follow all Government guidelines to ensure you and all our customers remain safe and well.

"We are working extremely closely with all our sellers to help you make the best out of your time at home during this crisis"

To this end, we've prepared a summary of facts so that customers can feel confident in what we and our sellers are doing. We're in very fluid times and are working day to day so will update this page when things may change.

Please stay safe, look after yourselves, your friends, families and communities. Together we will get through this.

Peter, Managing Director 

Covid-19 Customer Information
Coronavirus Free Sellers

No Cases from Sellers

100% of our Sellers report that they currently have NO cases of Coronovirus in their workforces. We work with a large number of sellers which demonstrates the benefit of additional hygiene measures in place. We continue to monitor this with Sellers day by day.

Warehouses Fully Operational

Warehouses Fully Operational

All our Sellers report that they have no decrease in warehouse operations with all operating at normal capacity and at full speed.

Staff working flexibly

Staff working flexibly

Where possible, our Sellers' staff are working from home to keep themselves healthy and to support normal operations. We are encouraging our Sellers to persuade administrative and other non-key workers (by which we mean warehouse operatives, drivers, manufacturers for example) to work from home as per Government guidelines.

Contactless Delivery Available

Contactless Delivery Available

95% of our Sellers offer a contactless delivery. Couriers may offer this as a default option shortly however we have a new option on our delivery stage at the checkout to add a delivery note. Simply tell us if you're self-isolating or wish to have a contactless delivery and our teams will put this in place for you. 

Plenty of In Stock Items

Plenty of In Stock Items

OnlyHome.co.uk lists a majority of products that are in stock with only around 20% of products available for pre-order. This means that you can be confident that stock is available for dispatch to your home within our 3-5 day delivery service. Stock availability is detailed on every product page.

Additional hygiene and precautions in the supply chain

Enhanced hygiene for Sellers

All our Sellers have rapidly adopted new levels of enhanced hygiene on their premises. This ensures their staff remain fit and well and keeps all sellers functioning as normal for as long as possible. This is in line with Government guidelines.

Find out how couriers are responding

You will find out in your dispatch email which courier is delivering your order. Should you wish to discuss anything with our team, please get in touch with us by raising a ticket here or giving our team a call on 0203 880 5645

DPD Updates

DPD Covid-19 Updates

Find out all about DPD's Covid-19 updates on their website.

Parcel Force Covid-19 Updates

Parcel Force Covid-19 Updates

Find out all about Parcel Force's Covid-19 updates on their website.

DHL Covid-19 Updates

DHL Covid-19 Updates

Find out all about DHL's Covid-19 updates on their website.

TNT Covid-19 Updates

TNT Covid-19 Updates

Find out all about TNT's Covid-19 updates on their website.

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