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FAQs

Do we have a particular item in stock?
We have most items in stock. If we do not then it will be stated on the product page. Also if you try to purchase an out of order item, our on line shop will not let you add the item to your basket.

What are Pre-release products?
Some of our items are available on "pre-release" so that you can secure a product on one of our upcoming deliveries. You order a pre-release product in exactly the same way as an in stock product and our team will update you when your order is due to be delivered.

What is the difference between your reproduction products and the designer originals?
Some of our products are premium made reproductions however the vast majority of our ranges are designer originals or simply products where the next generation of designers have been inspired by one of the greats before them. We try our upmost to be true to the original design and use the same materials where possible. This means using Italian leather in the lounge chairs, beautiful marble for our Tulip tables and the highest quality resin, plastics and fibreglass on other pieces.

Why do you sell reproductions and not originals?
We love iconic designer furniture just as much as you do. By offering reproductions of the original we our making these pieces more accessible to the wider public to enjoy.

Many of the designers who created the original pieces we supply aimed for them to be as accessible and attainable as possible. We believe in being true to this and that it is only fair that the everyone has the chance to enjoy beautifully designed furniture at a price that they can afford.

This is why patent design rights are only made available for a limited period. In the UK and most of Europe its 10-15 years, allowing us to reproduce a design in exactly the same way as long as we make it clear and do not try and pass it off as an original.

What is your returns policy?
We are so confident that you will be happy with your purchase that if for any reason whatsoever you are not satisfied, please return them in the their unmarked condition and packaging within 14 days for a full refund of goods only (delivery charge not refunded).
Please see our returns page for more details and address.

Can I order over the phone or via email?
Yes of course, simply call our dedicated team on 0203 880 5645 to ask a question about a product, about Only Home or to simply place an order. Our team will even tell you the time if you ask nicely!

How long does shipping take?
For our in stock items we aim to have your order with you in 3-5 days. Pre-release products will be dispatched on the date listed in your order confirmation email.

All shipping details are listed on our shipping page with estimated delivery times. If you're not 100% sure, just give us a call.

How long does delivery out of the UK take?
On average delivery to most EU countries will take between 3 to 7 days. Please go to our delivery page for more details.

My country is not listed on your shipping list will you still deliver?
Probably, please contact us for a quote.

What is the minimum for custom orders?

If you would like to place a custom order the minimum per colour and style is 40 units. Custom orders will take between 12-14 weeks.

Please contact us for more details and a quote.

Does Only Home offer trade discount for businesses?
Yes we do! Please visit our Trade page for more information here: http://www.onlyhome.co.uk/business-accounts-i44

We work with a huge range of hospitality businesses who need bar furniture, restaurant furniture, bistro furniture, cafe chairs and tables. We work with many interior designers, architects and contractors on schemes like hotels, cafes and more. Please get in touch with our Partnership team who will help work through your project, design scheme, make suggestions about suitable products and finishes and will work with you on your schedule. Please reach out to us on 0330 022 3511 or email sales@onlyhome.co.uk and we'll be happy to help.